Are you passionate about hospitality and creating great guest experiences?
We are looking for a Team Leader for our partner to join a dedicated team at a cinema and restaurant concept where service, quality, and atmosphere come together. This is a fantastic opportunity to take responsibility, lead others, and be part of an inspiring environment that combines film, food, and events.
Location: Central Stockholm
Who we are looking for:
Team Leader
Responsibilities:
– lead and distribute daily tasks for staff in the lobby bar and bistro;
– deliver excellent guest experiences and handle customer service including refunds, complaints, and follow-ups;
– ensure smooth daily operations in accordance with current laws, policies, and internal routines;
– be responsible for scheduling and optimizing staffing based on demand;
– welcome and manage the audience during movie screenings, including presentations and seating;
– organize and follow up on cleaning routines and overall presentation of the cinema and restaurant areas;
– support and develop upselling initiatives and sales competitions;
– take part in stocktaking and beverage orders when needed;
– provide onboarding and training for new staff;
– support with special events, including preparation and packaging of snacks or equipment setup.
Requirements:
– previous leadership experience in hospitality or customer-facing roles;
– knowledge of service routines and food & beverage operations;
– ability to handle administration such as email communication and scheduling;
– confident with handling customer feedback and service recovery;
– fluent English;
– Swedish: Intermediate+ (you are able to communicate).
Your profile:
– you are service-minded, structured, and proactive;
– you enjoy taking initiative and leading others in a fast-paced environment;
– you are reliable, responsible, and solution-oriented;
– you thrive in a dynamic setting that blends cinema, food, and customer interaction.
What the employer offers:
– full-time position with flexible shifts including evenings and weekends – 8 hours working day during period from 11.00 until 23.00 the latest;
– a creative and energetic work environment with a focus on teamwork and development;
– opportunity to contribute to unique guest experiences and grow in a hospitality-driven role;
– fixed-term contract for minimum 6 moths period with possible prolongation until 1 year (maternity leave substitution) or getting further employment within the company.
Important:
This position is part of an AMIF-funded project aiming to support the integration of newly arrived non-EU/EEA residents into the Swedish labor market. Candidates who meet these criteria are encouraged to apply.
